In 2004, Adam Smith decided that the Kitchener-Waterloo area was missing something: A friendly, reliable IT provider that put the customer’s needs first. My IT Guy was born.
Connect with Adam:
Adam’s love for using his knowledge of computers to help others led him to grow his fledgling business into a recognized community name. My IT Guy is renowned for being the “friendly IT guys“, and Adam has worked hard to ensure that this hold true.
Despite the company growing rapidly, Adam has held true to the core values that drove him to start the business in the first place. He loves learning new things, and using his 15 years of experience to help people with their computer problems.
What made you get into this line of work?
I always had an interest in computers and helping people. I love teaching and answering questions, giving advice. I love learning new things especially about technology and sharing that knowledge with others.
I started out in small computer shops, then moved on to on-site service. I loved being able to work with people one-on-one and actually help them resolve the problem at hand. Instead of just diagnosing a computer, I was helping a person, and that’s important to me.
How long have you been working with computers?
I was fortunate to start out of a co-op position, and continued working there when the term ended. I went on to two more computer shops, and then an on-site service business.
What did you take away from those experiences?
Moving from the computer shops to on-site service gave me a real appreciation for the quality of relationships that can be built when you have the time to work with people and learn about their businesses and their needs. I also had the opportunity to work with a wide range of business, small to large, urban to rural. Some especially memorable moments were working with our Mennonite clients in the country: Driving down a long gravel driveway in the country, up to what appears to be a barn like any other, only to walk in and instead of seeing farm animals, finding an impressive wood mill, plastic extruder or machine shop. All of the various mills and machines being run by networks of computers. Truly a fascinating experience, and a great bunch of people to work with.
Tell me about your company.
I started My IT Guy in 2004 and it’s been growing consistently ever since. I started it knowing there was a great need for timely, friendly computer assistance. While I initially worked equally with home and business users alike, I’ve found my skills are needed most by small business, and we’ve since shifted our focus primarily to those small business. We continue to grow by building solid relationships through high-quality service with everyone we work with.
What are your qualifications?
I received 2 certifications from CompTIA: A+ and Network+. While I’m proud to hold both certifications, and they each validate a number of skills that are essential for anyone working in computer service, in working with other technicians and going through the hiring process, I can say for certain that no certification counts more than raw experience.
What else are you involved in?
I love to run and have taken part in several races around Waterloo Region, each in support of community organizations such as United Way, KidsAbility Centre, Rotary Children’s Charities, Heartwood Place, Special Olympics K-W, and Grand River & St. Mary’s Hospital Foundations.
For several years I have been a top fundraiser for Prostate Cancer Awareness and Research as part of the Movember campaign.
I’m also an active member of Communitech, Greater Kitchener Waterloo Chamber of Commerce, SBCN: Small Business Community Network, and Waterloo-Wellington Webmaker Meetup.
At the Greater K-W Chamber of Commerce I was twice honoured to be nominated for the Young Entrepreneur of the Year Award in 2011 and 2012.
I have also enjoyed writing I.T. columns for Exchange Magazine. Below is a selection of past articles for Exchange Magazine: